Terms and Conditions

Off Road Adventure Safaris is concerned to ensure that our services meet your expectations. Our brochures and web-site are written to describe our services accurately and we also try to capture the emotions of an outback experience.

Off Road Adventure Safaris has an enviable reputation for the professionalism and performance of its support and guiding staff and the quality and reliability of its equipment. However, our safaris do operate in remote and rugged regions where facilities and services are either very limited or non-existent.

Despite our very best endeavours and extensive preventative measures, weather or road conditions, safety or operational issues, injury or illness, or electrical / mechanical failure can sometimes occur and cause disruption. In any of these circumstances, your guide will communicate with the group, explore alternatives and reach a considered decision, bearing in mind your safety and your best interests.

Sometimes these events may cause delays, inconvenience, itinerary changes and discomfort; these are risks and sacrifices that Off Road Adventure Safaris specifically asks its customers to accept in their pursuit of 4WD adventure and the natural and cultural experiences that waits in the remote and rugged regions of Australia.

In any event, Off Road Adventure Safaris reserves the right to alter or cancel any section of the itinerary it deems necessary at its sole discretion without refund or any compensation whatsoever. Other issues which you should be aware of include: 

  • Off Road Adventure Safaris will make every endeavour to keep to arrival / departure times but no guarantee can be given. Off Road Adventure Safaris will not be liable for any costs incurred through delay, change in itinerary or failure to connect with any other service. Off Road Adventure Safaris strongly recommends adequate time be allowed between the scheduled completion of a safari and any onward private travel.
  • Off Road Adventure Safaris utilises other suppliers to provide additional services. However, Off Road Adventure Safaris will not accept responsibility for any problem, complaint or claim resulting from the provision of a service or failure to provide a service by any transportation, accommodation or other supplier who may supply a service at the request of Off Road Adventure Safaris.
  • Off Road Adventure Safaris reserves the right to exclude any passenger from a tour at any time if in the company’s opinion that person may appear likely to risk the health or safety or comfort of other passengers or themselves, or in the event that person commits any illegal act. In any such circumstances Off Road Adventure Safaris will not be liable to pay any compensation whatsoever.
  • Any personal expenses incurred by a passenger as a result of a delay, alteration or curtailment of any tour whether caused by weather conditions, mechanical defects or any other cause are the responsibility of the passenger.

Liability

The operator and / or its employees accept no responsibility, or liablility for any act or omission whatsoever (whether inside or outside their control or by neglect or otherwise) for any booking, contract, travel, accommodation or tour / safaris / excursions which result in loss, damage, accident, detention, diversion or theft; in regard to delay, liability and additional expenses, or inconvenience or any other event beyond its control including accident or failure of machinery or equipment, accommodation, transportation or other services, act of God, dangers inherent to the sea, fire, acts of government or other authorities, delays, strikes or cancellation of or changes in itinerary or schedules whatsoever, howsoever and by whomsoever caused.

Deposit / Payment

We require a deposit of 20% within 7 days of booking. This confirms your booking. The balance must be paid in full two months prior to departure. Bookings made within two months of travel must be paid in full within 72 hours.

Cancellations / Refunds

If cancellation occurs more than 60 days prior to departure a cancellation fee of $500 per person will be deducted from your refund. Cancellations occurring 60 – 30 days prior to travel; a 50% cancellation fee applies, cancellations occurring less than one month prior to departure will incur the following charges: 29 – 14 days prior 75% of total, less than14 days prior 100% of total. Please note that cancellation of any flight component of this tour will be subject to the terms and conditions of the ticket purchased by Off Road Adventure Safaris from the airline – in the case of cancellation occurring more than 60 days prior to departure any costs associated with the flight component will be in addition to the administration or cancellation fee outline above.

Insurance

We strongly advise adequate medical and travel insurance to protect you against alteration or cancellation for any reason as well as personal illness or injury and loss or damage of personal belongings.